Complaint Letter

Complaint Letter

(wo.) 5 Balfour Street  

Tel aviv

51245

April 9, 2013

The Manager

Zara Company

POB 69143

Tel aviv

Dear Sir/Madam,

I'm a permanent(ww.) customer at your shops in Israel, and I noticed that recently the prices of your products have raised by more than 30%. I am truly disappointed by that unreasonable increase in the prices and I want to express my dissatisfaction with your prices.

Buying (high quality) fashionable clothes in high quality(מיותר) and(מיותר) in affordable prices is not an easy task. I love your store very much and I always buys(gr.) clothes from your store because the prices were reasonable. However, after raising the prices by 30% I can't afford to buy anything in your store. I think that even(מיותר) other clients won't be able to buy in your store after this sharp(ww.) increase of prices.

Zara has always been a store with quality clothes that everyone allows(ww.) to buy and the Quality of the products has not changed, so I don't justify the price increase(phr.). In addition, there are many clothing(ww.) returned from previous seasons(phr.) at much higher prices than it was and it's no makes sense to me(phr.).

To sum up, I hope you will do something to improve the prices of items in your store, because I'm sure you'll lose a lot of permanent(ww.) costumers like me, who can't afford 

shopping at your store anymore.

. I look forward to hearing for you

Sincerely,

Bar Doron

(77)

Daphna